SMS Terms & Text Messaging Policy

Effective Date: February 21, 2026

This SMS Terms & Text Messaging Policy describes how Bespoke Financial Inc. (“Bespoke Financial,” “we,” “our,” or “us”) communicates with customers via text message.

These messages are strictly service-related and application-related communications. We do not send unsolicited marketing text messages.

1. Program Description

Bespoke Financial Inc. offers SMS communications to individuals who have opted in to receive messages related to:

• Mortgage or insurance inquiries

• Application updates

• Requests for documentation

• Appointment scheduling

• Status notifications

• Customer support communications

Messages are transactional and service-based.

2. How You Opt In

You may opt in to receive SMS communications in one of the following ways:

A. Website Form Opt-In

By submitting a form on our website and checking the consent box to receive text communications.

B. Text-Initiated Opt-In

By texting our business number (440-864-4648), you will receive instructions to complete the opt-in process. Messaging will not continue until you confirm consent.

C. Verbal-to-Digital Confirmation

If you speak with a representative by phone, you may be sent a confirmation link via text or email to formally opt in to SMS communications. Messaging will only continue after you complete the confirmation process.

You will not receive ongoing SMS communications without completing an opt-in process.

3. Message Frequency

Message frequency varies depending on your stage in the application or service process.

You may receive multiple messages during active application or servicing periods.

4. Message & Data Rates

Message and data rates may apply according to your mobile carrier plan.

Bespoke Financial Inc. is not responsible for carrier charges.

5. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive one confirmation message and will no longer receive SMS communications unless you opt in again.

6. Help Instructions

For assistance, reply:

HELP

You may also contact us directly at:

Phone: 440-864-4648
Email: hi@frombespokefinancial.com

7. Data Use & Privacy

Information collected through SMS communications is used solely to provide services and communicate regarding your inquiry or account.

• We do not sell your personal information.

• We do not share SMS opt-in data with third parties for marketing purposes.

• SMS data may be processed through our CRM provider (GiantMaker / GoHighLevel) solely for communication and recordkeeping purposes.

For more information, please review our Privacy Policy.

8. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

9. Eligibility

SMS services are intended for individuals 18 years of age or older.

10. Changes to This Policy

We may update this SMS Terms & Text Messaging Policy at any time. Updates will be posted with a revised effective date.

11. Contact Information

Bespoke Financial Inc.
600 Superior Avenue, Suite 1300
Cleveland, OH 44114

Phone: 440-864-4648
Email: hi@frombespokefinancial.com